Cancellation Policy
WoWo Washing is committed to providing the best service in a timely manner. We aim to accommodate your needs.
Unfortunately, when a client cancels without giving adequate notice, it prevents another client from being served. This cancellation policy is used as a way of respecting the time commitment of all involved. It explains the process for requesting a cancellation and the fees applicable.
This policy is used in fairness to both our business and the clients who would otherwise have wanted
an appointment.
We are implementing a straightforward cancellation policy to be upfront about all the costs you
may face when engaging our services.
Cancellation Process
We understand situations can arise in which you must cancel your appointment. Due to limited appointment availability, we request that you cancel with adequate notice. This allows us to fill
that appointment slot.
You may cancel or reschedule your appointment up to 2 hours prior to your service start time.
If no prior notice or the notice given is not provided within the minimum notice period, you will be charged a cancellation fee (see below) for the missed appointment.
Late Arrivals
Late arrivals can only be extended to the remaining time of the scheduled appointment. If you are 10 minutes late past your appointment we may have to reschedule/cancel the appointment at your cost, which may incur cancellation fee or an additional time fee of $20 for every 15 minutes to cover lost time on the appointment.
Cancellation Fee
The cancellation fee is $20 for late cancellation within 2 hours.
If the technician is en-route or arrived, the full service amount will be charged.
The cancellation fee will be charged by the payment details you provided for the appointment.
The cancellation fee may be deducted from any deposit paid for the appointment (if any).
The cancellation fee is the sole responsibility of the client and must be paid in full immediately after invoicing.
Acceptable circumstances for waiving cancellation fees
We understand that plans may change due to uncontrollable and external circumstances.
Missed appointments can be unintentional or may stem from an emergency, etc. Therefore, cancellation due to such circumstances will not incur a cancellation fee. Having cancellation fees waived
require approval from WoWo Washing.
Refund policy
If the notice of cancellation is given 3 days before the scheduled appointment, WoWo Washing will refund any deposit that was received to book an appointment.
Questions
Our business firmly believes that a good client and business relationship is based upon mutual understanding. Questions about our cancellation policy should be directed to our contact us page.
Agreement
Please checking the Terms Of Service & Cancellation box on the intake form, you agree that you understand that you are holding a spot and you may be charged a cancellation fee if an
appointment is cancelled without providing adequate notice or if the appointment is missed.